Shipping & Returns – Al Wali Jewellers

We are dedicated to providing you with an exceptional customer experience. Whether you’re buying a unique jewelry piece or a custom design, we ensure you are fully satisfied with your purchase. If the product doesn’t meet your expectations, our easy return and exchange process ensures a stress-free solution.

Shipping Timelines:

• In-stock items: 3–4 business days
• Custom orders: 8–10 business days (depending on style & customization)
• Multi-item orders may require additional processing time

Order Tracking:

Once shipped, you’ll receive a confirmation email or SMS with your tracking number. Delays may occur during peak seasons, holidays, or courier issues.

Important Notes:

Always confirm your delivery address when placing an order.

Incorrect or refused deliveries may incur reshipping charges.

Currently, we ship across Pakistan. For international orders, contact our support team.

Conditions for Exchange

• Notify us within 3 days of receiving your parcel.
• Item must be in original condition with packaging, tags & certificates.
• Buyer covers shipping costs for exchanges.
• Customized items may be exchanged, but with deductions for production costs.
• Exchange is processed after item inspection.

Conditions for Return

• Contact us within 3 days of delivery.
• Items must be undamaged, in original packaging, with documentation.
• Shipping charges are non-refundable.
• Custom/personalized products are non-returnable (unless defective or due to our error).
• Returns not meeting policy terms may be rejected.

Refund Process

• Refunds processed only via bank transfer (no cash refunds).
• Issued after quality inspection of returned item.
• Timeline depends on banking procedures.

• Contact us via email or DM with your order number.
• Our support team will guide you with return instructions.
• Pack the item securely and send it to the given address.